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What You Agree to When You Use bimo88

Our terms set out the rules that apply to your account, your wallet activity across DANA, OVO, and GoPay, and the conditions under which access is available where local law permits. Reading them takes a few minutes — knowing them protects your account.

Account eligibility rulesWallet and payment conditionsDANA, OVO, GoPay scopeJurisdiction-dependent accessYour rights and contact paths
bimo88 What You Agree to When You Use bimo88
LEGAL CONTACT PATHS

Reach Us for Any Legal or Account Query

If you have a question about your rights, a specific clause in our terms, or a wallet-related dispute involving DANA, OVO, or GoPay, our support team is the right starting point. You can reach us through live chat on the site, by email at the address shown in your account settings, or through our in-app help channel. We aim to acknowledge legal queries within one business day and escalate wallet disputes to the relevant payment team promptly.

Live Chat Open the chat icon inside your account dashboard. Available during published support hours and routed to a real agent for legal and account matters.
Email Support Send your query to the email address listed under Account Settings. Include your account ID and the relevant transaction reference for wallet-related issues.
In-App Help On mobile, tap Help in the bottom menu to raise a ticket directly. Wallet disputes involving OVO, GoPay or DANA can be filed here with your e-receipt attached.
DATA AND SECURITY

How We Handle Your Data and Account Security

Your account data is stored with encryption at rest and in transit. We collect only what is necessary to operate your account: identity details for verification, wallet identifiers for DANA, OVO, and GoPay transactions, and session data for security monitoring. Players in Batam and across supported Indonesia regions are covered by the same data standards. You have the right to request a copy of the data we hold, ask for corrections, or request deletion where law permits — details are in your account privacy settings.

Cookie Policy We use cookies for session management and fraud detection only. No behavioural tracking cookies are placed without your consent at the point of first visit.
Account Security Login is protected by OTP verification sent to your registered number. We recommend enabling two-step login under Security in your account settings for an extra layer.
Data Retention Transaction records, including DANA and OVO deposit logs, are retained for the period required by applicable regulation. You can request a summary at any time via support.
Requesting Changes To update personal data or dispute a record, raise a ticket through live chat or email. Identity verification is required before any account data is amended or deleted.

Frequently Asked Questions About Our Terms

These are the questions we hear most often about account eligibility, wallet rules, data rights, and how to act on a legal concern. If yours is not here, live chat and email are open for any follow-up.

Eligibility depends on local law and your region. Access is available where local regulation permits it. You must confirm eligibility when opening an account and keep that confirmation accurate.

The core terms apply to all accounts equally. Each wallet — DANA, OVO, GoPay — carries its own payment conditions which are shown at the point of linking your wallet to your account.

Raise a data request through live chat or email from your registered account. We verify your identity first, then provide a summary of stored data within the timeframe required by applicable rules.

Transaction and identity records are retained for the period required by regulation, even after account closure. You can ask our support team what data is held and the expected retention period.

Yes. File a dispute through the in-app Help channel or via email, attaching your e-receipt. The wallet dispute team reviews each case and contacts the relevant payment rail directly.

Material changes are communicated to your registered contact before they take effect. Continuing to use your account after that notice is treated as acceptance of the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.